Really?

There are good helpdesks out there and then there’s… well…

I do stuff with numbers at times, working for a engineering firm. One of my specialized skills is working with multivariate analysis (MVA) [e.g. statistics] and there are a number of ways I can go about doing it. One is harder. That’s using a programming software known as “R”. It is very powerful and very lightweight and, as freeware, I can install at will on my work laptop. It is also much less forgiving, complex and requires much more front-end effort to run stats, as I need to essentially write scripts to process the data instead of using a handy-dandy graphical user interface (GUI).

Then there is some licensed Excel macros out there. My company has purchased several that I could use and I do on a regular basis.

The helpdesk folks recently updated my laptop to use Office 365. I haven’t had an opportunity to do MVA since then, but now I’ve been tasked with generating some hypothesis on some environmental contamination sourcing. MVA happens to be my go-to tool, especially the macros due to the ease of getting quick iterations of statistics without scripting full-fledged models (which change with every data set).

The macro is missing.

So, with tears in my eyes, I asked the helpdesk to reinstall the macro. After 3 days, I poked again and got a response. Instead of trying to reinstall the macro, however, they uninstalled and reinstalled Office 365. I watched in horror as they remotely did the one thing guaranteed to not work.

[facepalm]

Unsurprising to me, when they asked me to try loading the macro again, I got the same missing file message.

Some days, I really understand the reason people refer to many helpdesks as “helpless desks”. I specifically identified the problem and the guys who are supposed to know what to do did something that wouldn’t fix my issue.

And now I have to reset all my preferences and shortcuts for Office.

Brushing up on my R scripting skills in case they can’t get their head out of their ass….

Update:

It appears that the problem lies apparently with the “app” version of Excel. In doing my own research, I need to get IT to install the desktop variant of Excel (Office 365). What a bother!

[shakes fist with frustration]

You keep pissing me off Microsoft!

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